How does NCR make building guest loyalty easier?
Multiple Program Options: Choose a program that is the best fit for your business and for your customers. Reward your guests based on their spend amount, number of visits, or items they’ve purchased. Randomly reward guests with lottery rewards program or target a specific group of people with smart rewards. Assign points per item or per dollar for reward accruement
Flexible Rewards: Customizable rewards that help you sell more, to more customers, more often. Provide a percentage or dollar-amount discount reward on the guest’s check at time of purchase. Generate a printed voucher on the receipt for use on a future visit or add value to the guest’s stored value card. Give bonus rewards by increasing value to items during specific times of day, enabling you to drive increased traffic and sales.
Effective Marketing: Collect valuable customer data to focus your marketing and social media efforts. Promote higher margin items to a captive audience. Provide rewards or bonuses for customer life events, such as birthdays or anniversaries. Integration with NCR stored value card solution enhances brand value and further drives guest retention.
Effortless Management: Plan in advance promotion schedules and triggered events such as light-night menu club, double credit during certain hours, etc. Ability to limit the daily use of loyalty card by needing manager approval after two swipes. Control and track the amount of meal discounts employees can receive in a given timeframe. Access to reports that track member standings
Customer Engagement: Integration with NCR Customer Voice allows guests to provide valuable feedback regarding their experience. Engage your loyal customers outside of your restaurant through integration with your restaurant’s website or a link to your Facebook page. Enable your guests to register their loyalty cards online via Memberlink
Measure operational performance accurately to make smart business decisions quickly.
Manage real-time critical data across all sites and implement new database changes in a single site or multiple sites.
Measure, control and reduce food costs by highlighting variances and forecast labour scheduling to maximise employee productivity.
Spend less time on administration and more time serving customers and improving employee satisfaction.
Consolidate and customise multi-store reporting with extensive drill-down analysis by site, region or concept.